/Job Details

Behind every great company is a great team. At HedgeSPA, we accept challenges, face them together, and make a difference. Sounds amazing? Come and join us.

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Technical Support Specialist

Hong Kong/Singapore/Tokyo - Full Time

Install and configure operating systems, platform solution and databases internally for staging and at customers sites

Respond to customer inquiries and assist in troubleshooting and resolving technical issues

Actively update, maintain and monitor all aspects of cloud or on-premise installations

Resolve technical issues related to interruptions

Maintain an incident log detailed all required system updates, as well as the date of completion

Organize and file documentation pertaining to warranties and instructional guides for all third-parties licenses

Assist in creating user-friendly training and support materials pertaining to troubleshooting and usage

General Requirements

Minimal experience level: Over 1 year

Career Level: Entry Level

Minimum English Level: Daily Conversation (Amount Used: English usage about 50%)

Minimum Education Level: Associate Degree/ Diploma

Required Skills

Minimum diploma or higher degree in Computer, Engineering, or technical courses

Knowledge in financial products and risk analytics

Knowledge in Javascript, Java, C++ and/or MySQL

Knowledge in web application is advantageous

American-style Employee Stock Option Scheme

Negotiable salary based on experience

Bonuses paid on top of indicated salary

Seems Like A Fit For You?

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