/Job Details

Behind every great company is a great team. At HedgeSPA, we accept challenges, face them together, and make a difference. Sounds amazing? Come and join us.

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Customer Service Specialist

Hong Kong/Singapore/Tokyo - Full Time

Promptly respond to customer queries in a timely and accurate way, via phone, email or chat

Identify customer needs and help customers use specific features

Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

Update our internal databases with information about technical issues and useful discussions with customers

Monitor customer complaints on social media and reach out to provide assistance and escalate them to management, along with possible suggestions for improvement, wherever possible

Obtain and share customer feedback with colleagues and other departments so that products and services can be improved

Inform customers about new features and functionalities

Follow up with customers to ensure their technical issues are resolved

General Requirements

Minimal experience level: Over 1 year

Career Level: Entry Level

Minimum English Level: Daily Conversation (Amount Used: English usage about 50%)

Minimum Education Level: Associate Degree/ Bachelor's Degree

Required Skills

Minimum diploma or higher degree in Computer, Engineering, or technical courses

Knowledge in financial products and risk analytics

Knowledge in Javascript, Java, C++ and/or MySQ.

Knowledge in web application is advantageous

American-style Employee Stock Option Scheme

Negotiable salary based on experience

Bonuses paid on top of indicated salary

Seems Like A Fit For You?

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